Empower Your Team

For each client our Customer Success Team is constantly monitoring the registration rate and engagement of the users on the platform. Clients can request monthly or quarterly reports. Each quarter a meeting is held with a Mindgram representative to discuss the current metrics and take necessary steps to boost engagement. During this meeting the Customer Success manager discusses Mindgram playbook with activities (some of them to be chosen by the Client). Every week users get information about the most interesting events on the platform and can switch on push notifications available on the mobile version.

Mindgram provides all platform users with the Well-being Vibe: a survey based on clinically proven methods.
This tool helps the users understand their wellbeing in 3 main areas:

• General well-being (Emotional, Psychological & Social)
• Workplace well-being (Burnout, Energy, Cognitive Ability,  Motivation)
• Assessment of anxiety and Depression levels

The Well-being Vibe is a survey consisting of a series of questions related to mood, emotions, relationships, independence, workplace and other important aspects of our lives.

It provides information about which areas need more attention and how the overall well-being changes over time. Individual survey results and recommendations are presented to the participants within our app, while the employer will have access to the full (and anonymous!) report on overall well-being in the organization, enabling them to implement measures that will help set up their teams for success.

Our Customer Success Team is responsible for implementing the platform and employee onboarding. The whole process  can take up to 3 months and includes a few stages:

• an onboarding meeting for HR representatives
• employee invitations to Mindgram
• an inaugural meeting for employees
• sending resources improving communication of the platform implementation
• regular notifications on activities and interesting facts about Mindgram (the promotion of special workshops, newsletter, and others)
• reports on the platform use and employee engagement sent periodically

One of the primary and essential principles of Mindgram is full confidentiality and data safety. Mindgram will never disclose any personal data, log-in credentials or information regarding if and how the users are makings use of the platform to any employer. Employers will only receive quarterly collective reports on the total number of  users. Mindgram will not reveal the identities of those people or data on how they use the platform.

Anonymity during workshops. Employees can remain fully anonymous during workshops if they use nicknames and turn off their webcams and microphones.

Chat anonymity. All chat conversations are protected and anonymous (specialists only know the employee’s first name and company). Messages stored on Mindgram servers are fully encrypted with cyphers and secured with the users’ unique private keys.

It depends on the plan the company has chosen. In the basic subscription there’s a limited number of video sessions. Psychotherapy & coaching sessions can be purchased additionally at any time. A recommended number of sessions should account for 5% of all employees. For example, a company that employs 500 people should buy at least 25 sessions per month.

Only qualified psychologists provide psychological care via built-in chat. They are Mindgram specialists with master’s degrees in psychology, who have entered into the register of psychologists of Regional Chambers of Psychologists pursuant to the Act on the Profession of Psychologist and the Professional Self-government of Psychologists of 8 June 2001 (Journal of Laws of 2001, No. 73, item 763).

All Mindgram mental health professionals, including psychologists and therapists employ cognitive-behavioral and integrative approaches to psychotherapy to treat or manage mental health conditions and emotional concerns. It’s one of the best-studied and effective forms of psychotherapy.

There are other specialists available on the chat that are not required to have a degree in Psychology. These are business mentors, lawyers and financial advisors.

All specialists at Mindgram are under the constant supervision of experienced psychotherapists. They meet rigorous recruitment criteria and evaluation of experience and competencies. They are subject to a regular psychotherapeutic and substantive supervision, and a self-development program.