A script for a difficult conversation with an employee
When a conversation is needed, how to prepare, five steps, ready-made phrases and ones to avoid, the limits of the manager's and HR's role, and a note after the conversation. Print it before the meeting.
Mindgram PDF A4 · free · in Polish
What's inside
- The signs that a conversation is needed, and how to prepare: place, time, and your goal in one sentence.
- Five steps: opening, observation without judgement, asking and listening, agreeing on support, the next check-in.
- Phrases to use and phrases best avoided, side by side.
- Role boundaries: what neither the manager nor HR does, when to refer someone to a specialist, when the situation is urgent.
- A note after the conversation: what to write down, what not to, and fields to fill in.
Who it's for
Manager
A first conversation with someone who hasn't been themselves lately.
HR business partner
Supporting the manager before and after the conversation.
Shift manager
A one-page version for the supervisor's office on the shop floor.
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